We all have biases. In divorce listings, and in daily life. When we are hired to be a neutral professional, we must be purposeful about acknowledging our biases and recognize when we are triggered by them. We represent flawed individuals from all walks of life, yet we must set aside our personal feelings in order to perform the task we've been hired to do.
In an effort to provide stellar customer service, and be that dutiful agent who ensures our clients' expectations are met and exceeded, we sometimes get into what feels like no-win situations.
Have you ever had that client who questions everything you're doing, makes you second guess yourself, and no matter what you do, they're never happy? Sometimes you can't sleep, you play back every conversation in your head, and can't seem to figure out what your next step should be - should you call, should you drop it, should you dig your heels in, should you give in?
This may seem obvious. And yet, the most obvious things sometimes evade us. This piece of advice that can change everything.
It should come as no surprise that some divorcing homeowners do not want to sell their house. And when that person is the person living in the home, they are in a powerful position to sabotage the sale.
The reality of a divorcing homeowner is one of fear, paralyzation, overwhelm, sadness, anger, and that's just the beginning.
Divorce Listing Pro Tip!
One of our CDREs posted the question: "What is the best way to respond to a divorce client (wife) who is highly hostile and abusive to me in email (not so on the phone in person)?"